Return and Refund Policy

By making a purchase through Rovell, you agree to the following refund terms and conditions. This policy clearly outlines how refunds are processed for all domestic orders within Canada.

Refund Eligibility

Customers have 14 days from the date of delivery to request a return.

We aim to ensure complete satisfaction with your purchase. Refunds are available for items that meet the conditions below:

  • The item is returned within 14 days of delivery.
  • The product condition is new, unused, and in its original packaging with all tags attached.
  • The return is authorized by our customer service team before being sent back.

Non-Refundable Situations

We cannot offer a refund under the following conditions:

  • Items returned without prior authorization or without the required Return Form.
  • Products that are used, washed, or damaged by the customer.
  • Items returned more than 14 days after delivery.

How to Request a Refund

  1. Download and print the Return Form.
  2. Fill out the form completely and include it inside your return package.
  3. Email support@rovellcanada.com to obtain return authorization and instructions.
  4. Ship the item back using a tracked courier of your choice. Unless the product is defective or incorrect, return shipping costs are your responsibility.

Return Address

GT Ecom B.V.
Betuwehaven 8
Nieuwegein
Utrecht 3433 PV
Netherlands

Refund Processing

Once your return is received and inspected, you will be notified by email regarding approval or rejection of your refund.

  • If approved, the refund will be processed within 10 business days to your original payment method.
  • Your bank or payment provider may require additional time to post the refund to your account.

Missing or Delayed Refunds

  • If you haven’t received your refund within the expected timeframe, first check your bank account and contact your card issuer.
  • If you still have not received it, please reach out to us at support@rovellcanada.com. Our team will respond within 24 hours.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately at support@rovellcanada.com. We will provide a prepaid return label and issue a full refund or replacement at no cost to you.

Change of Mind Refunds

We accept returns for a change of mind if the item is in new and unused condition. The customer is responsible for return shipping costs in such cases.

Restocking Fees

No restocking fees apply to any refunds or exchanges processed by Rovell.

Refund Method

All refunds are issued to the original payment method used at checkout. We do not issue refunds to alternative accounts or in cash form.

Important Notes

  • Refunds are only processed after the returned product has been received and inspected by our warehouse.
  • We reserve the right to refuse a refund if the returned item does not meet the stated conditions.
  • Shipping fees (if applicable) are non-refundable unless the product was defective or incorrect.

Contact & Business Details

Company Name: GT Ecom B.V.
Store Name: Rovell
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands
Email: support@rovellcanada.com
Phone: +31 85 1155 289.
Chamber of Commerce Number: 82232393
VAT Number: NL862386780B01

Opening Hours

Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed